Terms of service

1. Introduction and Acceptance of Terms

Welcome to Reformys (www.reformys.com.au). This website is operated by Reformys ABN 95979031231 ("Reformys", "we", "us", or "our"), a business registered in Australia.

By accessing or using this website, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not use this website.

These Terms apply to all visitors, users, and others who access or use the website. We may update these Terms from time to time. The date of the most recent update is shown above. Continued use of the website following any changes constitutes your acceptance of the revised Terms.

These Terms should be read together with our Privacy Policy and Manufacturer Warranty page, both of which are available on this website and form part of our overall terms of use.

 

2. About Reformys and Our Website

Reformys operates as a brand showcase and authorised retailer directory for Pilates reformers and accessories. Our website is designed to:

  • Showcase and promote Reformys-branded and affiliated Pilates reformer products and accessories;

  • Provide product information, imagery, and educational content; and

  • Direct users to authorised retail partners where products can be purchased.

Important: Reformys does not sell products directly through this website. All purchases are made through our authorised retail partners. We are not a party to any transaction between you and a retail partner.

 

3. Authorised Retail Partners

3.1 Third-Party Retailers

Products featured on this website are available for purchase exclusively through our authorised retail partners, including Elite Reformer and other authorised retailers we may add from time to time ("Retail Partners").

When you click through to a Retail Partner's website, you will be leaving the Reformys website and entering a separate website operated by that Retail Partner. Your use of a Retail Partner's website is governed by that Retail Partner's own terms and conditions, privacy policy, and refund and returns policy.

3.2 No Liability for Retail Partner Transactions

Reformys is not responsible for and makes no representations or warranties in respect of:

  • The availability, quality, pricing, or description of products listed by Retail Partners;

  • The fulfilment, delivery, or condition of any order placed with a Retail Partner;

  • Any dispute arising between you and a Retail Partner in connection with a purchase; or

  • Any Retail Partner's compliance with applicable laws, including the Australian Consumer Law.

If you have a complaint or query regarding a purchase, you must contact the relevant Retail Partner directly. We encourage you to review a Retail Partner's terms and conditions and refund policy before making a purchase.

3.3 Changes to Retail Partners

We reserve the right to add, remove, or update our Retail Partners at any time without notice. The listing of a Retail Partner on our website does not constitute an endorsement of all products or practices of that Retail Partner.

 

4. Product Information and Accuracy

We endeavour to ensure that all product information, descriptions, specifications, and imagery displayed on this website are accurate and up to date. However, we do not warrant that product information is complete, current, or error-free.

Product specifications, pricing, availability, and imagery are provided for general informational purposes only. Final product details — including price, stock availability, and specifications — are subject to confirmation by the relevant Retail Partner at the time of purchase.

Information regarding manufacturer warranties applicable to products featured on this website is available on our Manufacturer Warranty page. Warranty claims must be directed to the relevant manufacturer or your Retail Partner — Reformys is not a party to any warranty arrangement.

Pilates reformer equipment should be used only in accordance with the manufacturer's instructions and within your individual physical capabilities. We recommend consulting a qualified health or fitness professional before commencing any new exercise programme.

 

5. Intellectual Property

All content on this website, including but not limited to text, graphics, images, logos, product photographs, video, audio, and software ("Content"), is owned by or licensed to Reformys and is protected by Australian and international copyright, trade mark, and other intellectual property laws.

You must not, without our prior written consent:

  • Reproduce, copy, publish, distribute, or transmit any Content for commercial purposes;

  • Modify, adapt, or create derivative works from any Content;

  • Use any Reformys trade marks, logos, or branding in any manner that may cause confusion or deception; or

  • Scrape, data-mine, or systematically extract data from this website.

You may view and print Content from this website for your own personal, non-commercial use, provided you retain all copyright and other proprietary notices.

 

6. Email Sign-Up and Marketing Communications

6.1 Consent to Receive Communications

By submitting your email address through our sign-up or waitlist form, you consent to receiving marketing communications from Reformys, including news, product updates, promotions, and information about our Retail Partners ("Marketing Communications").

We send Marketing Communications in compliance with the Spam Act 2003 (Cth). You will only receive Marketing Communications if you have provided your express consent by opting in via our website.

 

6.2 Unsubscribing

You may withdraw your consent to receive Marketing Communications at any time by:

  • Clicking the "unsubscribe" link included in any Marketing Communication you receive from us; or

  • Contacting us directly at hello@reformys.com.au.

We will process your unsubscribe request promptly and within a reasonable timeframe. Please note that even if you unsubscribe from Marketing Communications, we may still contact you with transactional or administrative messages if required.

 

7. Contact and Enquiry Forms

This website includes a contact and enquiry form through which you may submit questions or requests to Reformys. By submitting a contact form, you consent to us collecting and using your contact information to respond to your enquiry.

We will use information submitted via the contact form only for the purpose of responding to your enquiry, unless you separately consent to receive Marketing Communications. Please refer to our Privacy Policy for further information on how we handle your personal information.

We endeavour to respond to all enquiries within 3 business days. We do not guarantee a specific response time.

 

8. Privacy and Personal Information

Reformys is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These Terms should be read together with our Privacy Policy, which forms part of our overall terms of use.

The types of personal information we may collect include your name, email address, and any other information you choose to provide via our contact or sign-up forms.

We use your personal information to:

  • Respond to your enquiries;

  • Send Marketing Communications (where you have consented);

  • Improve our website and user experience; and

  • Comply with our legal obligations.

We will not sell, rent, or disclose your personal information to third parties except as required to operate our services, where required by law, or as described in our Privacy Policy.

For full details on how we collect, use, store, and disclose personal information — and how you can access, correct, or make a complaint about your personal information — please refer to our Privacy Policy available on this website. If you have a privacy concern, please contact us at hello@reformys.com.au.

 

9. Links to Third-Party Websites

This website contains links to the websites of our Retail Partners and other third parties. These links are provided for your convenience only. Reformys does not control those websites and is not responsible for their content, privacy practices, or any products or services offered on them.

The inclusion of any link on our website does not constitute an endorsement, sponsorship, or recommendation by Reformys. You access third-party websites entirely at your own risk.

 

10. Disclaimers and Limitation of Liability

10.1 No Warranties

This website and all Content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Reformys makes no representations or warranties of any kind, express or implied, regarding the website or its Content, including as to accuracy, completeness, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by applicable law, Reformys and its officers, directors, employees, and agents will not be liable to you for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of this website or any Retail Partner transaction.

Reformys does not provide any manufacturer or product warranty. Any warranty applicable to a product is provided solely by the manufacturer or Retail Partner. Reformys accepts no liability in connection with any warranty claim.

Nothing in these Terms limits or excludes any rights or guarantees you have under the Australian Consumer Law that cannot be lawfully excluded or limited.

 

10.3 Fitness and Health Disclaimer

Content on this website relating to Pilates reformers and exercise equipment is provided for general informational purposes only and does not constitute medical, health, or fitness advice. You should obtain professional advice before commencing any new exercise programme, particularly if you have any existing health conditions or injuries.

 

11. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.

To the extent that any guarantee applies under the Australian Consumer Law in relation to our services, our liability is limited to the extent permitted by section 64A of that Act.

 

12. Acceptable Use

You agree not to use this website:

  • In any way that violates any applicable Australian or international law or regulation;

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;

  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website;

  • To introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful; or

  • To attempt to gain unauthorised access to any part of the website or its related systems.

 

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria in relation to any dispute arising out of or in connection with these Terms or your use of this website.

 

14. General

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining Terms, which will continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms constitute the entire agreement between you and Reformys in relation to your use of this website and supersede all prior agreements and understandings relating to the same subject matter.

 

15. Contact Us

If you have any questions about these Terms, please contact us at:

Postal address: 277 William St, Parcel Locker 10251 43836, Melbourne, VIC 3000, Australia

Email: hello@reformys.com.au

Website: www.reformys.com.au

 

Last updated: 28 May 2026